HOW DO I KNOW THAT UTILITY SYNERGY IS THE RIGHT CONSULTING AGENCY FOR ME?

We only want to offer the highest levels of personal service.

You'll see the difference and will want to join the other organisations and companies using our services to ensure they stay on top of their energy costs and not the other way round.

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We'll take substantial time, care and attention in getting into the heart of what matters to you.

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You'll have the benefit of harnessing our long-standing relationships with numerous energy suppliers. What's more, is that our economies of scale allow you to take advantage of the lower-cost energy supplies that we can source for our clients. We continuously work hard with suppliers to offer you the very best deals on the market.

WHAT ARE THE '4 CORNERSTONES?'

Your dedicated account manager will only look at those suppliers that meet Utility Synergy's 4 Cornerstone test. If they don't pass our strict due diligence then we will not recommend them to you. We look at the following 4 criteria that build the 4 cornerstones behind any great energy supplier:

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Financial and Cyber Security

Costs and Transparency

Customer Service

Environmental Impact

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1) Financial and Cyber Security

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It's one thing getting a great deal, but once you have, it's vital to have a secure and financially strong supplier backing up your business.

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​You will only want a supplier with robust cybersecurity, end to end encryption and financial security in place. Otherwise, businesses, both large and small, run the risk of either losing sensitive data to cyber hacking or the pain and inconvenience of having to deal with the aftermath of the collapse of an energy supplier.

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Financially unstable energy suppliers have left many businesses without a supplier. Thankfully, Ofgem has a ‘safety net’ process in place, which means they will pass on your supply to another supplier.

However, it is not always a straightforward process. Many businesses have suffered the loss of time, money and stress when dealing with insolvent suppliers. Outstanding credit balances are not always paid back to customers without a fight, a fight that costs businesses dear in time and stress.

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According to official Ofgem documents, some customers have been owed over £3.5m in outstanding credit balances when their energy supplier went under. The sums will eventually be paid for by other suppliers in the market, pushing up costs across the board.

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It makes it even more paramount we weed out the weak suppliers and only recommend those that have the proven financial clout to serve your needs.

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2) Costs and Transparency 

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Going hand in hand with the financial security offered by a liquid and robust energy supplier brings the added benefit of being able to be competitive in the market. 

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We look at suppliers that can offer low standing charges and unit rates while not compromising on the other 3 cornerstones. It is otherwise too easy for some suppliers to offer cheap market-beating unit rates now to attract customers but not have the financial strength to provide either good customer service, a decent product offering or the security needed to protect our clients. 

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Some energy suppliers are known to offer low rates to lock customers into fixed-term contracts but then object to them leaving at the end of the term. This then results in customers paying higher out of contract rates thereby giving back in a matter of weeks all the savings they may have made in the previous 2-3 years.

Therefore, we look at transparent business practices with clearly defined terms and conditions as well as low rates when recommending energy suppliers.  

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3) Customer Service

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We look for energy suppliers that recognise the importance of providing outstanding customer service. Courteous and empathetic interaction with a trained customer service representative can mean the difference between losing or retaining a customer.

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As part of our due diligence on energy suppliers we look for those companies that demonstrate:

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• timely attention to issues raised by customers. We do not tolerate companies that require a customer to wait on hold for long periods of time as this sours an interaction before it begins.

• a single-step customer service process for our clients. If a client calls a helpline, the representative should whenever possible follow the problem through to its resolution.

• an appropriate follow-up process. If a customer must be transferred to another department, the original representative should follow up with the customer to ensure that the problem was solved.

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4) Environmental Impact

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Close to our heart is helping to mitigate the environmental impact made by us all. Many of our clients have a keen eye on their Corporate Social Responsibilities (CSR) and look to reduce their carbon footprint. This has the dual benefit of reducing the impact on the environment while enhancing their reputation. 

So, with this in mind, we look at suppliers that offer 'green' or renewable energy contracts. 

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Green power describes electricity produced from renewable sources that are less harmful to the environment than fossil fuels. So energy produced from solar, wind power, geothermal, biomass, and small hydroelectric plants is considered green power.

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We will look at providers that offer these products as an option along with all other conventional products

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